Education Tracks

All Things Revenue: Generation, Assurance, Optimization
Revenue is a three-part harmony. It’s not enough to come up with a product or service to generate it; care must be taken to ensure revenue is collected and shared accurately. And processes must be scrutinized to make sure the maximum margins are realized from it. That’s why discussions here will look at the generation, assurance and optimization of revenue.

Billing/Charging: The Perennial Power Tool for Change
As it turns out, your billing system is strategic. Billing, rating, charging, bundling, creative pricing and getting service to market are all on a new next-generation timetable, and your billing systems can get you to the finish line on time or make you a day late and a dollar short. Topics here will include case studies of billing transformation and new real-time marketing strategies that will help you ensure the former.

Defining, Measuring and Ensuring the Customer Experience
Maximizing the customer experience cannot, must not, be an empty promise. To deliver on that promise, service providers must understand the experience. They must be able to define and measure the customer experience from the customer’s point of view. Sessions here will focus on where, how and what to measure and how to use that information to define the customer experience.

Service Creation, Delivery and Partnering
The other three tracks all lead up to the main strategy for keeping service providers competitive: creating and delivering new services. Not all new services will be created by the service provider. There is a new delivery and value chain that includes partners and everyone must work together to make sure the telecom service provider not only delivers new services, but is at the center of the universe in the new value chain.

Emerging Challenges and Opportunities
No matter the economic climate, there are technical developments that present both challenges and opportunities. During this conference we will examine both aspects of new developments in cloud computing, open source OSS, home networking and new operating systems such as Android.

Vendor Presentations
Successful vendors and financial and technical experts share visions and solutions for various timely issues in the back office, such as business intelligence tools for ensuring the customer experience, efficiency guides in a service oriented environment and transformative trends for the primary drivers of growth.

Special Programs

Opening Keynotes
The opening Keynote addresses offer perspectives on market dynamics and technology developments from thought leaders within the industry.

Industry Address
The Industry Address offers a unique perspective on the information management challenges and opportunities facing service providers today.

Closing Keynotes
Two industry experts, one a leading analyst and thought leader, the other an in-the-trenches carrier CIO, share thoughts on what needs to be done and what is being done to make carriers more competitive.