September 23-25, 2009
Miami Beach Convention Center
South Beach, FL
Miami Beach Convention Center
South Beach, FL
Education
In their traditional supporting role operations and business support systems do much more than stand by their WAN. They lead the way to differentiation, competitiveness and personalization. At the 2010 B/OSS Conference & Expo the telecom software industry will gather in Washington, D.C. to celebrate and share the success and challenges of their new leading roles.
Opening Keynote Address: The Convergence of the Customer
Telus CTO, Ibrahim Gedeon, will discuss how his company is transforming the way it engages its customers.
Policy Management Summit: Supporting the Right Policy for Customer, Network and Service Assurance
This Policy Management Summit will focus on the hottest topic in both the network and the back office—policy control.
Closing Keynote Addresses: Bringing Clarity to the Cloud
Industry thought leaders will discuss how service providers can both support and help monetize cloud services.
Track One: Putting the Customer First, No Really
As a mission statement, putting the customer first is a commendable, feel-good idea. This track will feature examples putting such ideas into practice through innovations in customer care and personalization.
Track Two: Supporting the Business
Whether you support operations or the back office, you are supporting the business. See how revenue assurance, quality assurance and service assurance activities are succeeding in optimizing businesses across telecom.
Track Three: Billing Goes On the Offensive
Billing has taken on a leadership role in the business by evolving to support many different business models. This track will feature examples of the ways billing and its related functions help lead the way to becoming a next-generation provider with distinction.
Vendor Presentations
Successful vendors and financial and technical experts share visions and solutions for various timely issues in the back office.
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