September 23-25, 2009
Miami Beach Convention Center
South Beach, FL
Miami Beach Convention Center
South Beach, FL
Education > Track Two
Track Two: Supporting the Business
Wednesday, June 9, 2010
10:30 – 11:15 a.m.
Full-Scale System Consolidation
This session will showcase a case study demonstrating how GCI Alaska went in search of a single customer view. And it found it, by consolidating not some, but all of its 40-plus back-office systems into a single framework. During its company-wide consolidation project, GCI realized an important ROI and learned what works and what doesn’t when it comes to this kind of transformation. Hear the details during the session.
Speaker: James Dunlap, CIO, GCI Alaska
Speaker: James Dunlap, CIO, GCI Alaska
11:30 a.m. – 12:30 p.m.
Applying Web 2.0 for Effective Customer Experience Management
Service providers are not making every effort to effectively interact with their customers. They’ve mostly overlooked the huge potential of Web 2.0 and social media — from user-generated content, crowd sourcing, micro-blogging, and social networking, to peer-to-peer communications, and mash-ups. Learn different ways service providers can successfully tap into Web 2.0 to ensure they are best managing their customer interactions.
Speaker: Tal Givoly, Chief Scientist, Amdocs Ltd.
Speaker: Tal Givoly, Chief Scientist, Amdocs Ltd.
3 - 4 p.m.
Content Over Broadband: A Realistic Approach for Adding Value
Content over broadband enables service providers to participate in a revenue stream that would otherwise be delivered entirely "over the top." This presentation, co-written by Von McConnell of Sprint 4G and Grant Lenahan of Telcordia, represents a practical mid-point between over-the-top approaches and traditional walled gardens.
Speaker: Grant Lenahan, Vice President and Strategist, Service Delivery; Chief Strategy Office, Telcordia
Speaker: Grant Lenahan, Vice President and Strategist, Service Delivery; Chief Strategy Office, Telcordia
4:15 - 5 p.m.
How Real-Time Charging is Changing Post-Pay
What is driving the need for real-time charging in today’s postpaid market? Take your pick: bill shock prevention, EU regulations on roaming caps, customer demand for spending control, the growing popularity of hybrid consumption models across prepaid and postpaid services. This session will cover strategy options for service providers looking to move toward a convergent real-time platform.
Speaker: Rafi Kretchmer, Director of Marketing, Revenue Management, Amdocs Management Ltd.
Speaker: Rafi Kretchmer, Director of Marketing, Revenue Management, Amdocs Management Ltd.
Thursday June 10, 2010
9:00 – 9:45 a.m.
Get the Latest on IP Settlements
IP-IP intercarrier ordering and billing can be complex - in many cases, the supplier cost can be the largest single cost. As providers move to the next-generation network (NGN) environment, it is important to understand the requirements as defined by the industry today and open items for discussion in industry forums in order to ensure the establishment of thorough and efficient processes.
Speaker: Sharon Weldon, Co-Chair for ATIS’ Ordering & Billing Forum and Executive Director of Sales, TEOCO
Speaker: Sharon Weldon, Co-Chair for ATIS’ Ordering & Billing Forum and Executive Director of Sales, TEOCO
10:00 – 11:15 a.m.
Managing Complex Networks and Increased Bandwidth Demands
The ability to correctly identify traffic types and service levels to ensure service quality are key to staying competitive. This expert panel discusses the best methods and solutions for gaining the network visibility needed for complex networks. Panelists will share real-world experiences on managing networks for OSS purposes, maintain SLA agreements, while saving OPEX and satisfying customers.
Moderator: Greg Gum, Chief Marketing Officer, ANDA Networks
Speakers: Paul Vedam, CEO, TIERONE
Pam Dodge, Senior Director of Marketing, Nakina Systems
Bob Richardson, Manager of Solution Consultants for the Americas, InfoVista
Moderator: Greg Gum, Chief Marketing Officer, ANDA Networks
Speakers: Paul Vedam, CEO, TIERONE
Pam Dodge, Senior Director of Marketing, Nakina Systems
Bob Richardson, Manager of Solution Consultants for the Americas, InfoVista
11:30 a.m. – 12:30 p.m.
Transforming Global Billing Operations to Improve Revenue Realization
Global operators experience significant losses during the recharge of costs between Suppliers, Distributors and Customers. Losses are typically due to inaccurate commercial inventory and control deficiencies within intercompany billing processes. See how British Telecom's global operating unit transformed its billing operations into a self-billing model, generating invoices for a significant portion of telecom costs on the Supplier's behalf and $100M in new revenue. Methodology, lessons learned from the billing overhaul and the benefits realized will be also be discussed.
Speakers: Shannon Hladky, Vice President, Synaptitude
David Lee, Vice President, Finance, BT Global Services
Speakers: Shannon Hladky, Vice President, Synaptitude
David Lee, Vice President, Finance, BT Global Services
Friday, June 11, 2010
9 – 9:45 a.m.
Delivery Excellence in Billing Operations
Focusing on cycle time and process improvement, HCL and BT partnered to design an innovative telecom operations support framework to support BT’s billing transformation and make the company more customer-centric. See how these companies realized incident reduction of 30 percent and reduced mean-time-to-resolution by 40 percent and learn about other salient features of this framework.
Speakers: Cath Houghton, Head Of Application Support and Maintenance, BT Operate
Xavier Chelladurai, Operations Director, HCL Telecom Vertical
Speakers: Cath Houghton, Head Of Application Support and Maintenance, BT Operate
Xavier Chelladurai, Operations Director, HCL Telecom Vertical
10 – 10:45 a.m.
Leveraging End-of-life Upgrades
Bell Canada’s toll-free provisioning platform reached the end of its useful life and needed to be upgraded. The presentation describes how Bell was able to transform a purely cost-based project into a revenue-generating opportunity by taking advantage of the latest self-care enabled order fulfillment applications available to them.
Speakers: Dahl Morrison, Director of Business Development, Conceptwave
Matt Peacock, Associate Director – Network Operations, Bell Canada
Speakers: Dahl Morrison, Director of Business Development, Conceptwave
Matt Peacock, Associate Director – Network Operations, Bell Canada
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