Plenary Session: OSS Transformation

• Session A: Service Creation & Delivery
  Managing the Content Lifecycle — Enabling the Digital Marketplace

• Session B: Service Assurance & Customer Experience
  When Good Enough Isn’t: OSS for the Video Onslaught

• Session C: Revenue Assurance
  Building a Revenue Operations Center

• Session D: Billing/Payment Processing
  Driving EBPP Adoption

• Session E: B/OSS Transformation

• Session A: Service Creation & Delivery
  Case Study: BT 21 Century Network Boosts Web 2.0 Consumer and Enterprise
  Applications with Voice, Presence and Messaging

• Session B: Service Assurance & Customer Experience
  Delivering Superior QoE with Real-Time Application-Level Monitoring

• Session C: Revenue Assurance
  Cost-Effective Business Analytics

• Session D: Billing/Payment Processing
  Case Study: Evolution: Bringing the Back Office Front & Center to Target New Markets

• Session E: B/OSS Transformation
  On-Demand OSS: Driving OSS and Policies to the Edge

Concurrent Sessions

• Session A: Service Creation & Delivery
  Are Back-Office Systems Ready to Turn Web 2.0 and IMS Services into Revenue?

• Session B: Service Assurance & Customer Experience
  Transforming the Customer Experience Using Business-Process Modeling

• Session C: Revenue Assurance
  Revenue Assurance Challenges in Managing Third-Party Content Partners and High-Value Multimedia Services

• Session D: Billing/Payment Processing
  Charging Ahead with a Real-Time, Advertising- and Policy-Driven Billing Model

• Session E: B/OSS Transformation
  Case Study: Global Crossing Assesses Total Cost of Operations

Concurrent Sessions

• Session A: Service Creation & Delivery
  Case Study: Lessons Learned in Deploying IMS-Based Mobile Video Services

• Session B: Service Assurance & Customer Experience
  Beyond CRM: New Technologies for Improving the Customer Experience Session

• C: Revenue Assurance
  Revenue Assurance is Dead – or Is It? Session

• D: Billing/Payment Processing
  Regulation and Compensation: The Rules for Developing Next-gen Revenue Streams Session

• E: B/OSS Transformation
  Establishing a Program Management Office to Replace a Legacy Billing System

Concurrent Sessions

• Session A: Service Creation & Delivery
  Open Media Distribution: A Field of Dreams — If We Build It, Will They Come?

• Session B: Service Assurance & Customer Experience
  Harness the Power of Self-Service to Drive Sales, Reduce Costs and Improve Care

• Session C: Revenue Assurance
  Case Study: Attaining Cost and Operational Gains via Automated Invoice and Cost Management

• Session D: Billing/Payment Processing
  Making Mobile Payments Work: Exploring the Pros and Cons of Leading Methods

• Session E: B/OSS Transformation
  Transforming Operations Through Data Integrity: Enabling the Lean and Agile Operator

5-6:30 p.m.

Continental Breakfast

Concurrent Sessions

• Session A: Service Creation & Delivery
  Understanding the Relationship Between OSS/BSS and the SDP

• Session B: Service Assurance & Customer Experience
  Getting More Value out of Multivendor Networks

• Session C: Customer Loyalty/Management
  Using Billing Data to Promote New Services and Build Customer Loyalty

• Session D: Billing/Payment Processing
  Building a Back-Office Royalty Clearing House

• Session E: B/OSS Transformation
  Key Integration Issues in Building a Strategic OSS Platform

Concurrent Sessions

• Session A: Service Creation & Delivery
  Understanding the Service Delivery Framework

• Session B: Service Assurance & Customer Experience
  Managing the Peer-to-Peer Traffic Burden

• Session C: Customer Loyalty/Management
  Examining the Relationship Between Customer Loyalty and Credit and Collections

• Session D: Billing/Payment Processing
  Achieving and Maintaining PCI Compliance for Credit Card Transactions

• Session E: B/OSS Transformation
  The Inevitability of OSS/BSS Transformation

Concurrent Sessions

• Session A: Service Creation & Delivery
  Innovation ≠ Anarchy: Improving Your Service Creation and Delivery Efficiency by   Using a Process-Driven Framework

• Session B: Service Assurance & Customer Experience
  Case Study: Cox Realizes the Promise of Self-Service

• Session C: Customer Loyalty/Management
  Case Study: Sergel-TeliaSonera Tackles Pricing and Loyalty Programs in a Converged World

• Session D: Billing/Payment Processing
  Breaking Through the Billing Bottleneck

• Session E: B/OSS Transformation
  Case Study: How Viral Marketing and Social Networking are Changing the Role of BSS/OSS for Service Providers

Lunch in the Expo Hall

12-6:15 p.m.

Expo Hall Open

4-6:15 p.m.

Executive Networking Reception

9 – 9:50 a.m.

Concurrent Sessions

• Session A: Vendor Presentation
  Understanding and Maximizing your Network Cost Score

• Session B: Vendor Presentation
  What's Wrong With My Postal Address?

• Session C: Workforce Management
  Optimizing Your Workforce for Multiservice Offerings

• Session D: Billing/Payment Processing
  Billing and Customer Care Implications of Becoming a Fully Integrated Provider

• Session E: B/OSS Transformation
  Addressing the Legacy Problem

Concurrent Sessions

• Session A: Vendor Presentation
  Extreme Transaction Processing (XTP): Revenue Management on Steroids

• Session B: Vendor Presentation
  Mergers and Acquisitions in the B/OSS Network Management Sectors
  

• Session C: Workforce Management
  Best Practices for Reseller Management

• Session D: Billing/Payment Processing
  Managing the Convergence of Telecom and Banking

• Session E: B/OSS Transformation
  NOCs and SOCs in a Service-Oriented Environment

Concurrent Sessions

• Session A: Vendor Presentation
  Delivering Top Quality of Service and The Best Customer Experience with Next Generation OSS/BSS and SDP

• Session B: Vendor Presentation
  Case Study: Delivering Enterprise Order Management

• Session C: Workforce Management
  Organizational Development as a Strategic Tool

• Session D: Billing/Payment Processing
  The Impact of Proposed Taxes on Printing, Mailing and Postage

• Session E: B/OSS Transformation
  Transformation of the OSS Environment

12 – 4 p.m.

Expo Hall Open

2-4 p.m.

Executive Networking Happy Hour