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B/OSS World: CEM Must Be Driven From Top Down, Experts Say
Delivering on the value of customer experience management starts at the top, according to panelists talking about CEM at the Billing & OSS World Conference & Expo Tuesday. Specifically, they stressed the importance of organizational change.“If it were a software solution, it would be done,” said Cathal McGloin, vice president of sales – Americas for Arantech. But, it’s not; it’s ...(More)
4/14/2009 5:51:36 PM
MetraTech Lands New Customer, DTCC
MetraTech Corp. said today at the Billing & OSS World Conference & Expo it has landed a new customer. Depository Trust & Clearing Corporation (DTCC) is using the MetraNet 6.0 billing and customer care platform. DTCC operates a complex financial clearinghouse; the company says it needed a system that will allow it to develop new products while being able to ...(More)
4/14/2009 3:22:34 PM
ConceptWave Tackles Product Catalog Management
ConceptWave Software is addressing product catalog management’s critical role in transforming the value chain at this week’s B/OSS Conference & Expo in Las Vegas. It’s a session called “Grow, Achieve Scale and Efficiency Within the Services Oriented Ecosystem.”ConceptWave’s VP of Americas, Rick Kapani, will share industry standards, delivery approach and service delivery frameworks along with new technologies and architectures that ...(More)
4/14/2009 10:21:56 AM
HP Enhances Mediation Software
HP has announced enhancements in its mediation and real-time charging solutions that help telecom companies offer – and bill for – converged voice and data services. The enhancements are focused in HP Internet Usage Manager (IUM) 6.0 software that forms the core of the HP RealTime Charging solution.The company also announced expanded deployment by a major Asian service provider, China ...(More)
4/14/2009 5:30:00 AM
Allot, HP Deliver Policy Control Solution
Allot Communications, a provider of IP service optimization and revenue generation solutions based on deep packet inspection (DPI), announced today that it has cooperated with HP to deliver an integrated solution for mobile operators to deploy intelligent Policy Control and Charging (PCC). The announcement was made at the Billing & OSS World Conference & Expo in Las Vegas.The solution is ...(More)
4/14/2009 5:29:35 AM
SK C&C Touts NVIOS Billing Solution
SK C&C, a Korean IT services firm, is showing off its billing Solution, NVIOS, at the B/OSS Conference & Expo this week in Las Vegas.Until now, there’s been no solution or system in the billing industry that covers 23 million subscribers in a single cycle, according to SK. NVIOS (Next Vision of Integrated Business/Operation support system) brings to the telecommunication/media ...(More)
4/13/2009 11:10:05 AM
Telesphere, Kansys Team on Revenue Assurance
TeleSphere Software and Kansys have partnered to offer TAXI-CAB, a CABS billing and Revenue Assurance package that addresses the most critical area of your business: network usage.An understanding of all network events allows a carrier to analyze the cost versus revenue received for products, services and customers. The challenge is that today’s usage solutions are fragmented models that fail to ...(More)
4/13/2009 11:08:58 AM
StarTek Announces Gold Sponsorship of B/OSS Expo
StarTek has announced it’s a gold sponsor of the 2009 B/OSS Conference & Expo.StarTek is a provider of high-value business process outsourcing services since 1987 and has more than 10 years of experience in outsourced provisioning services. The company has helped leading carriers in the telecommunications industry handle more orders, faster and with greater accuracy while at the same time ...(More)
4/13/2009 11:08:42 AM
Stratecast Q&A: A Back Office Health Report
Armed with fresh data gathered through a survey done jointly with Telecom Asia and his own deep insights into the back office, Karl Whitelock, senior consulting analyst of OSS/BSS Global Competitive Strategies at Stratecast, a division of Frost & Sullivan, has determined that BSS and OSS vendors should be feeling pretty good right about now, despite the troubles felt in ...(More)
4/8/2009 9:13:55 AM
Embarq’s 12-Month Billing Transformation
Hand-in-hand with its spin-off from Sprint, Embarq Corp. was faced with a monumental task: separating its local billing systems from its parent and standing up its own long-distance billing operations under a strict 12-month deadline.To find out how the project went, Billing & OSS World spoke with one of the project's team leaders, Julie Sehrt, service delivery manager for Embarq. ...(More)
3/30/2009 9:45:38 AM
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